IMS — Marketing & loyalty

Keep passengers coming back.

First trips are easy. Repeat trips make your business successful. Reward loyalty, personalize every journey, and run campaigns that bring passengers back.

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Personal experiences. Repeat trips.

Know every passenger.

A unified view of every passenger, bringing purchases, bookings and notes into one place for more personal interactions.

Stay top-of-mind on every phone.

Loyalty and targeted promos keep passengers choosing you over ride-share and rival operators chasing the same trips.

Turn refunds into return trips.

A digital wallet and voucher system helps retain revenue and encourages repeat bookings.

From one trip to many.

A configurable loyalty program that rewards repeat trips and grows lifetime value.

  • Set your own earn and redeem rules, per customer account.
  • Run point boosts on specific routes, trips or seasons.
  • Reward upgrades, extra baggage and onboard add-ons.
  • Send targeted campaigns that nudge passengers to earn more.
Loyalty program
38,420 members
Active
  • Gold1,240
  • Silver8,210
  • Bronze28,970
Active boosts
  • 2x
    Weekend boost
    Routes SP → RJ
  • +500
    Birthday reward
    Every active member

Know every passenger.

A unified view of every passenger, so every interaction feels personal.

  • See every purchase, transaction and booking change in one place.
  • Add notes and labels to keep your team in sync.
  • Manage corporate accounts and individual passengers side by side.
  • Export passenger data into your existing CRM.
Customers /
Jane Doe
Edit details
  • Customer #
    585-612-451
  • Name
    Jane Doe
  • Email
    jane@email.com
  • Phone
    +1-289-322-1234
  • City
    Toronto, ON
Account active
Yes
Password set
No
Created
08/13/2019
Updated
08/20/2024
LifetimeRockstar
Purchases
508
Value
$49.76k
Past 12 months
Purchases
102
Value
$8.98k
Loyalty program
Expire date
08/13/2025
Points
14,571

Value never leaves.

A digital wallet for every passenger. Easier to spend, easier to refund, easier to bring them back.

  • A wallet on every passenger account.
  • Refund to wallet, not to card.
  • Credits ready to spend on the next trip.
  • A payment experience built around your brand.
View of fields and distant mountains through a moving train window at golden hour
Customer wallet
$87.50
Available credit
  • Refund · SP → RJ
    Aug 12
    +$45.00
  • Loyalty reward
    Aug 09
    +$12.50
  • Promo · Winter sale
    Aug 02
    +$30.00
Apply on next trip
Gift card
Send a digital gift card any traveler can redeem... more
From $25
Send
Loyalty reward
Reward repeat trips with points and tier perks... more
+200 pts per trip
Enroll
Weekend boost
Drop a 25% promo on slow weekend routes and... more
Save up to $14 per ticket
Activate

Promos & group discounts

Create the right incentives with a configurable promotion engine that targets specific passengers, on specific routes, at specific times.

Vouchers & gift cards

Issue vouchers in just a few clicks, encourage repeat bookings, and bring new passengers on board with gift cards.

Want to build a loyal customer base?

Book a demo and see how TerraOS rewards loyalty, personalizes every journey, and turns occasional passengers into long-term customers.

Book a demo